Medicine House — Last updated: October 21, 2026
This Shipping Policy explains how orders placed on our website are processed, shipped, and delivered.
Business Days
References to “business days” in this policy mean Monday through Friday, excluding public holidays.
Order Processing
Orders are typically processed within 1–2 business days of successful order and payment confirmation. In some cases, unusual circumstances such as incomplete payment information or an incorrect shipping address may affect processing time.
Order Cutoff Time
Orders placed before 6:00 PM India Standard Time (IST) on a business day are processed the same business day. Orders placed after 6:00 PM IST, or on a weekend or public holiday, are processed on the next business day.
Where We Ship From
All orders are packed and shipped from our facility in Surat, India, using international carriers.
Where We Ship From
All orders are packed and shipped from our facility in Surat, India, using international carriers.
Countries We Ship To
Orders are available for delivery within the United States only.
- Handling Time: 1–2 business days
- Transit Time: 4–8 business days
- Estimated Total Delivery: 5–10 business days
Shipping Rates
Free shipping is available on all United States orders. Shipping Cost: $0.00. There is no minimum order value.
Delivery Partners
We partner with trusted carriers, including USPS, DHL, and UPS, to help ensure your order arrives safely and on time. Every shipment includes tracking so you can follow your parcel from dispatch to delivery.
Taxes, Duties and Customs
Although orders ship from India, any U.S. import duties and customs fees are paid by us. You will not be asked to pay any duties, customs fees, or other charges on delivery. Any applicable sales tax is calculated and shown at checkout before you complete your purchase.
Possible Delivery Delays
Delivery estimates are provided in good faith based on typical carrier performance but are not guaranteed. On occasion, delivery may take longer due to circumstances beyond our reasonable control, such as carrier delays, severe weather, or other service disruptions. If your order is taking longer than expected, please contact us and we’ll be glad to help.
Tracking Your Order
All shipments include tracking. Once your order has shipped, you’ll receive a shipping confirmation with tracking information. You can also check your order status anytime on our Track Order page.
Delivery Confirmation & Lost Packages
Once your package is delivered, its tracking status will update to reflect the delivery. If your tracking shows a package as delivered but you’re unable to locate it, please check your delivery location and with household members first, then contact the carrier if needed. If the issue remains unresolved, please contact us and we’ll be glad to help.
Contact Information
Medicine House
Company Number (GST): 24AUNPT0347E1ZM
Address: Shop No 520, Raj Textile World, Near Pramukh Arayana, Middas Square, Godadra Road, Surat, Gujarat 395010, India
Email: info@medecinehouse.online
Phone: +91 72658 78943
Customer Service:
Monday to Friday | 09:00 – 18:00 (IST)
Weekends | 09:00 – 18:00 (IST)
We aim to respond to your inquiries within 24 hours.
You can also reach us through our Contact Us page.