Where do you ship to?
We currently ship to the United States only. All orders are shipped from India via USPS, DHL, or UPS.
How long does delivery take?
Delivery takes 5–10 business days in total — 1–2 business days to prepare your order, then 4–8 business days in transit. Full details are in our Shipping Policy.
How much does shipping cost?
Shipping is free on every order within the United States — $0.00 at checkout. There is no minimum order value.
Which carriers do you use?
We partner with trusted carriers, including USPS, DHL, and UPS, to help ensure your order arrives safely and on time. Every shipment includes tracking.
Do I have to pay customs, import fees or tax?
Although orders ship from India, any U.S. import duties and customs fees are paid by us. You will not be asked to pay any duties, customs fees, or other charges on delivery. Any applicable sales tax is shown at checkout before you pay.
How do I track my order?
Once your order ships, you can track it any time on our Track Order page.
What payment methods do you accept?
We accept PayPal and major credit and debit cards — Visa, Mastercard, American Express and Discover. See our Billing Terms & Conditions for details.
Can I cancel my order?
Contact us as soon as possible and we will make reasonable efforts to stop the order before it enters processing or shipment. Once an order has shipped, cancellation is no longer possible, but you are welcome to use the return process once it is delivered.
Can I return or exchange an item?
Yes. We offer a 30-day return window from the date you receive your order, and return shipping is free on eligible returns. Items must be unused and unopened with seals intact. See our Return & Refund Policy for the full conditions.
Where do I send my return?
Please wait until your return is approved before sending anything back. Approved returns are shipped to our address in India: Shop No 520, Raj Textile World, Near Pramukh Arayana, Middas Square, Godadra Road, Surat, Gujarat 395010, India. We email you full instructions, and return shipping is free for eligible returns.
How long does a refund take?
Once your return is received and inspected, approved refunds are processed within 2 business days. The money then typically appears in your PayPal account or on your statement within 5–10 business days, depending on your bank or card issuer.
What if my item arrives damaged or incorrect?
Contact us as soon as possible at info@medecinehouse.online or on +91 72658 78943 with your order number and photos of the item. See our Return & Refund Policy for how we handle this.
Do you sell prescription medicines?
No. Medicine House sells everyday health, wellness and personal care products only. Always read the label and consult your healthcare provider before using any health product.
How can I contact customer service?
Email us at info@medecinehouse.online or call +91 72658 78943. Our customer service hours are Monday to Friday 09:00–18:00 (IST) and weekends 09:00–18:00 (IST). We aim to respond within 24 hours. Our registered business address is Shop No 520, Raj Textile World, Near Pramukh Arayana, Middas Square, Godadra Road, Surat, Gujarat 395010, India. Full details are on our Contact Us page.
Do you have a physical store?
Medicine House is an online retailer — we don’t operate a walk-in retail storefront, and our registered address is an office rather than a warehouse open to visitors. All orders are placed through our website. Our registered business address is Shop No 520, Raj Textile World, Near Pramukh Arayana, Middas Square, Godadra Road, Surat, Gujarat 395010, India, and our company number (GST) is 24AUNPT0347E1ZM.