Medicine House — Last updated: October 21, 2026
At Medicine House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
We may collect information you provide directly to us, such as your name, email address, phone number, shipping and billing address, and order details when you place an order or contact support. We may also collect payment and transaction information necessary to process your purchase, and device and usage information such as your IP address, browser type, and browsing activity on our website, including through cookies.
How We Use Information
We use the information we collect to process orders, provide customer support, arrange shipping and handle returns and refunds, prevent fraud, improve website security, and comply with legal obligations. Where we use information for analytics or marketing, you can unsubscribe from marketing communications at any time.
Cookies
Our website may use cookies to provide essential functionality, such as keeping items in your cart, and to understand how visitors use our website. You can configure your browser to refuse or delete cookies, though this may affect certain features.
Orders and Checkout
Payments are processed by PayPal. The information required to complete your payment is shared with PayPal, and your payment details are entered directly into PayPal’s secure system. We do not store your complete card details.
Information Sharing
We do not sell your personal information. We may share information when reasonably necessary with the service providers described below, and with authorities where required by law.
Service Providers
We work with trusted providers to operate our business, including our hosting and ecommerce platform (WordPress and WooCommerce on Google Cloud), our payment provider (PayPal), shipping carriers, and customer communication tools. These providers access personal information only as necessary to provide their services.
Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, and comply with legal obligations.
Children’s Privacy
Our website is not directed toward children, and we do not knowingly collect personal information from children where prohibited by law.
Privacy Choices
Depending on applicable law, you may request access to, correction of, or deletion of your information, and opt out of marketing communications. See also our Do Not Sell My Data page.
Complaints and Privacy Requests
If you have a question or complaint about how we handle your personal information, contact us at info@medecinehouse.online or +91 72658 78943. We aim to respond within 24 hours and to resolve privacy requests within 30 days.
Policy Updates
We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date above.
Contact Information
Medicine House
Company Number (GST): 24AUNPT0347E1ZM
Address: Shop No 520, Raj Textile World, Near Pramukh Arayana, Middas Square, Godadra Road, Surat, Gujarat 395010, India
Email: info@medecinehouse.online
Phone: +91 72658 78943
Customer Service:
Monday to Friday | 09:00 – 18:00 (IST)
Weekends | 09:00 – 18:00 (IST)
We aim to respond to your inquiries within 24 hours.
You can also reach us through our Contact Us page.